Consumer Protection: Customer Resources

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Central to SEIA’s work and solar success in America is the promotion of innovation and procompetitive behavior in solar markets.  Yet, consistency in certain consumer transactions can create advantages to our member companies, the industry at large, and our end consumers, including:

  • improved consumer transparency;
  • reduced transaction costs; and
  • increased potential for asset securitization.

Resources

Consumer Guide to Solar Power

In an effort to make 'going solar' as effortless and streamlined as possible, SEIA has developed a Guide to Solar Power tailored for residential consumers. This 6 page guide informs potential solar customers about the financing options available, contracting terms to be aware of, and other useful tips. This guide will be updated regularly.


Solar Disclosure Statements

These streamlined statements are designed to help solar customers understand the terms and costs of a solar transaction - either through a lease or PPA. They are not intended to be a substitute for reading the contract, lease and other documents associated with a solar transaction.


Complaint Resolution Process

As part of SEIA's consumer protection efforts, SEIA has developed the Complaint Resolution Process for the SEIA Solar Business Code, which is designed to resolve complaints regarding violations of the SEIA Solar Business Code. SEIA is now accepting complaint submissions from the public, along with supporting documents, for review by SEIA and its Resolution Panels.


Industry Alert - Telemarketing Rules

As the residential solar industry expands nationally, solar companies are engaging more with telemarketing and lead generation companies to connect with consumers. Solar companies need to understand all applicable laws that govern these activities, including federal law. As part of SEIA's consumer protection efforts and as a service to the industry, this industry alert provides an overview of relevant telemarketing rules that companies need to be aware of to stay compliant with the law and the SEIA Solar Business Code.


Sample Leases and Power Purchase Agreements

Recognizing that SEIA members are free to use their own transactional instruments, SEIA’s Consumer Protection Committee formally adopted these materials as “best practices” to help meet the above goals. These were originally developed through the public process used by the Solar Access to Public Capital (SAPC) working group at the National Renewable Energy Laboratory (NREL).


Best Practices in PV Systems Operations and Maintenance

Best Practices in PV Systems Installation

SEIA also recognizes that financier interest in solar projects does not stop at the contract, lease or PPA.  Key to investor confidence is assurance that assets are both well-built and well-maintained.  SEIA’s Consumer Protection Committee has therefore also endorsed these documents generated through the SAPC process as best practices in PV system installation and system operations and maintenance (O&M).


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