Consumer Protection Industry Resource Portal
SEIA is dedicated to ensuring that all members of the solar industry are engaging in consumer-friendly business practices and fostering a transparent and easy-to-understand approach to going solar.
SEIA Solar Business Code
Working with our member companies and other stakeholders, SEIA has developed a Solar Business Code that our members must follow.
For more information about SEIA's work with the Solar Business Code, view this archived webinar hosted by Tom Kimbis, SEIA General Counsel.
In an effort to reach a broad audience, we have translated our flagship material to educate consumers on the process of going solar into Spanish. Download today!
Complaint Resolution Process
As part of SEIA's consumer protection efforts, SEIA has developed the Complaint Resolution Process for the SEIA Solar Business Code, which is designed to resolve complaints regarding violations of the SEIA Solar Business Code. SEIA is now accepting complaint submissions from the public, along with supporting documents, for review by SEIA and its Resolution Panels.
These streamlined statements are designed to help solar customers understand the terms and costs of a solar transaction - for a cash sale, lease or PPA. They are not intended to be a substitute for reading the contract, lease and other documents associated with a solar transaction.
As the residential solar industry expands nationally, solar companies are engaging more with telemarketing and lead generation companies to connect with consumers. Solar companies need to understand all applicable laws that govern these activities, including federal law. As part of SEIA's consumer protection efforts and as a service to the industry, this industry alert provides an overview of relevant telemarketing rules that companies need to be aware of to stay compliant with the law and the SEIA Solar Business Code.
Compliance Guide: Arizona SB 1417
In response to Arizona's SB 1417, SEIA and AriSEIA have developed this compliance guide for solar companies operating in Arizona. This guide is designed to summarize the requirements that SB 1417 imposes on solar companies and is not intended to provide legal advice.
Lease and PPA Model Agreements
Initially developed under the Solar Access to Public Capital (SAPC) working group led by the National Renewable Energy Laboratory, these model contracts are endorsed by SEIA as a critical component of our consumer protection and cost reduction programs.