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Industry Consumer Protection Resources

SEIA is dedicated to ensuring that all members of the solar industry are engaging in consumer-friendly business practices and fostering a transparent and easy-to-understand approach to going solar. Solar and storage companies should use the following resources to stay up-to-date on the latest information regarding consumer protection to create a safe and reliable experience for consumers.

Did You Know? An estimated 10 million U.S. homes will have solar installed by 2030

All Industry Resources

Consumer Protection Primer for Solar Companies

Residential solar companies face a myriad of state and federal laws and regulations that govern activities from advertisements to telephone calls to contracts. As part of SEIA's consumer protection efforts and as a service to the industry, this primer introduces readers to relevant consumer protection rules and topics that companies to need to be aware to stay compliant with the law and the SEIA Solar Business Code. The primer will be updated to include new topics and state specific guidance.

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SEIA Solar Business Code

The heart of SEIA’s consumer protection work is the voluntary SEIA Solar Business Code. The Code was formally adopted by SEIA in 2015 and all SEIA member companies must abide by the Code. Many other non-members are choosing to follow its rules as well. The Code presents rules on advertising, marketing and consumer interactions and contracts, and reminds companies about state and federal laws and regulations.

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Lease and PPA Model Agreements

To facilitate the growth of the industry, SEIA maintains and promotes standardized contracts for a variety of different solar transactions. Initially developed under the Solar Access to Public Capital (SAPC) working group led by the National Renewable Energy Laboratory, the following model contracts have been endorsed and modified by SEIA as a critical component of our consumer protection and cost reduction programs.

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Commercial Guide to California Net Billing

The California Public Utilities Commission (CPUC) adopted a new program for businesses and residential customers installing solar. This program, called Net Billing, replaces the existing Net Energy Metering 2.0 (“NEM 2.0”) program and only applies to new on-site solar systems (a.k.a., “behind the meter systems”) for commercial customers of PG&E, SCE, and SDG&E. This factsheet is designed to help commercial customers understand the high-level details of the new Net Billing program.

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Residential Disclosure Forms

These streamlined statements are designed to help solar customers understand the terms and costs of a solar transaction - for a cash sale, lease or PPA. They are not intended to be a substitute for reading the contract, lease and other documents associated with a solar transaction.

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External Resources

U.S. Department of Energy: Federal Solar Tax Credits for Businesses

This webpage provides an overview of the federal investment and production tax credits for businesses, nonprofits, and other entities that own solar facilities, including both photovoltaic (PV) and concentrating solar-thermal power (CSP) energy generation technologies.

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Related Consumer Protection News

Thursday, Jan 11, 2024

Protecting and Empowering American Solar Customers

Every solar installation should be safe, reliable, and every customer should have a clear understanding of what to expect when purchasing and maintaining a new solar system. The Solar Energy Industries Association (SEIA) is empowering customers by not only providing them with informational resources but also working to develop national standards that promote fair sales practices to ensure the safe and uniform installation of solar and storage systems.

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Friday, Jul 28, 2023

SEIA Gets Greenlight to Develop 11 New Standards Governing Solar Installation, Training, Recycling, Consumer Protection and Supply Chain Traceability

Today the Solar Energy Industries Association (SEIA) was approved by the American National Standards Institute (ANSI) to develop 11 new solar and energy storage standards.

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Monday, Jun 12, 2023

SEIA Becomes an Accredited Standards Development Organization

WASHINGTON, D.C. — The Solar Energy Industries Association (SEIA) has been approved by the American National Standards Institute (ANSI) as an Accredited Standards Development Organization. SEIA can now convene industry stakeholders to develop national standards for materials, products, processes, and services in the U.S. solar and storage industry.

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